Go slow to go fast.

Course Description

Enhancing Your Leadership Skills

Brief course description:

Participants learn current leadership concepts and have the opportunity to apply their skills in real work life situations. Students work in small groups, yet they have the opportunity to examine their individual leadership skills.

When the participants return to their work sites, they have a cadre of leadership tools that can apply directly to their work experiences and the skill to successfully lead organizational change. In addition, they will be more self-confident about being a leader and team player in their organization and will be able to effectively communicate the organization's mission, core values and strategic goals to employees and other critical stakeholders and engage them in the development of objectives that contribute to those goals.

Examples of skills found in the leadership tool box include:

  • Communication and motivation skills while demonstrating commitment, excellence, and quality work;
  • High standards of behavior and leadership skills for the 21st century;
  • Conflict Resolution with positive results, "win-win" solutions;
  • Team development and taking appropriate situational leadership actions;
  • Principles of honesty and ethical behavior;
  • Services, products, and processes relating to customer relations;
  • Cultural diversity and building teams that respect and value differences; and,
  • New ideas, approaches and serving as a positive agent for changes and initiatives.

The course uses three professional assessments instruments--Blanchard's Leader Behavior Analysis II, Porter's Strength Deployment Inventory, and Milton's Rokeach Value Survey.

Target Audience:

The target audience is for new supervisors. It is an intense supervisory course but employees at all levels, supervisors and non-supervisors who are looking to enhance their leadership skills could benefit from this program. This is the ideal course for new employees who are supervisors or soon to be.

Number of students: 24

Delivery Method:

A professional educator will facilitate the entire course. Through the use of process-content and experiential learning models, the participants learn current supervisory and leadership concepts. What is more important, they have the opportunity to apply their learning and skills in real life situations. Students work in small groups yet each has individual leadership experiences.

The course modules consist of a short lecture, followed by small group activity, and the exercises culminate with a large group analysis of how the group arrived at its solution. The feedback process capitalizes on what happened within the training experience rather than looking for a "textbook" or "right " answer.

Each training module builds on each other. In addition to the experiential model, the course will include role-playing, case studies, assessment instruments, and one-on-one feedback from the facilitator.

A participant course book (3-ring binder) for all handouts and instruments used by the students will be provided.

Learning Objectives:

  • Define, assess and practice effective leadership competencies
  • Adjust rapidly to new situations warranting attention and resolution
  • Demonstrate openness to change and new information
  • Communicate effectively
  • Through effective listening communicate tactfully and with empathy, treating others with respect
  • Motivate and influence employees in a an environment that provides for quality of service essential to high performance
  • Conduct effective counseling
  • Resolve conflict
  • Make sound, timely and well-informed decisions even when data is limited or solutions produce unpleasant consequences
  • Instills mutual trust, respect and confidence
  • Creates an environment that fosters high standards of ethics and insists on total integrity
  • Demonstrates a sense of organizational responsibility and commitment to public service
  • Provide positive customer service
  • Value diversity
  • Create team and group effectiveness
  • Sets priorities and builds upon strengths

Leadership Development Competencies covered in this course:

  • Change Management
  • Adaptability
  • Coaching/Counseling
  • Customer Orientation
  • Diversity of Awareness
  • Integrity/Honesty
  • Conflict Management
  • Flexibility
  • Innovation
  • Initiative
  • Interpersonal Team Skills
  • Oral/Written Communication
  • Problem Solving
  • Decision Making
  • Quality Principle
  • Self-Direction
  • Situational Leadership

U.S. Office of Personnel Management's Leadership Competencies covered in this course:

  • Adaptability
  • Continual Learning
  • Flexibility
  • Group Leadership
  • Resilience
  • Service Motivation
  • Developing Others
  • Conflict Management
  • Achievement Orientation
  • Cultural Awareness
  • Integrity/Honesty
  • Team Building
  • Customer Service/Focus
  • Problem Solving - Technical Credibility
  • Interpersonal Skills
  • Oral/Written Communication
  • Strategic Thinking Business Acumen - Political Savvy
  • Entrepreneurship - External Awareness
  • Decisiveness

Proposal - Proposed Agenda - Past Performance